OP.Sign for monday.com boards
Status and Error Messages
The integration between two advanced platforms is not trivial. There are a lot of things going on in the backend and many parameters to be considered.
Therefore, everything may not run smoothly when implementing the OP.Sign app for monday.com.
Luckily, we have simple solutions for most of them...
Below is a list of all Status and Error Messages.
If your issue can't be found below - contact us firstname.lastname@example.org
If you still have issues, please send us a note to email@example.com with the words "Using OP.Sign with monday.com" in the title and describe the issue you encountered.
Message presented in the monday.com board: Processing…
This is an indication that the OP.Sign recipe just kicked off and is preparing the document for delivery to the recipient. If all goes well, the status will shortly change to InProgress
This is an indication that the document has been sent for signature by OP.Sign. When the process completes the status will change to one of the following: Signed contract or AskToRevise
InvalidExtension - the file type that you sent to OP.Sign is not supported. OP.Sign supports PDFs and Docx files at this point (with JPG and PNG coming soon)
To Fix: attach a PDF or Docx file
To Fix: copy the url in the monday.com board and paste it into a browser in incognito mode. If it opens, OP.Sign should be able to open it as well
To fix: send the file to a different email address.
If for business purposes you need to send it to the email you specified, consider connecting the OP.Sign board to a different email address.This can be done by deleting the integration and creating a new one. The connection to the OP.Sign email is done at the setup stage.
InvalidEmailAddress - You’ll get this error when the recipient email address you entered is invalid
To fix: change the recipient email address and try again
The file is access controlled and email address used to register to OP.Sign does not have permission to view the file in its location
To Fix: make sure you provide “read” or “view” permissions to the account you used to signup for OP.Sign via monday.com boards, or simply to anyone with the url.
The file is damaged and can’t be opened
To Fix: replace the file with a file that you verified you can open and view
The link does not point to the file
Cloud drives such as G drive, OneDrive, Dropbox and others use html wrappers that contain the cloud drive logo, some menu (typically save, print, share etc.) and the document itself in an iFrame. The url that appears in the address line on the browser is not linking to the document itself, but to that html wrapper.
OP.Sign requires the url of the document (clean of wrappers and menus)
To Fix: In your cloud drive menu, select Share (how to do this differs between the various platforms), make sure that the file is not restricted for viewing by the account you used to register to OP.Sign and select the menu option Copy link. Paste this link in the monday.com board.
The link points to a storage that we do not support
OP.Sign will connect to G drive, DropBox and OneDrive and may or may not also successfully connect to other cloud drives. If you linked a document from a different cloud drive and got this error, it means we do not support it.
You linked a file from a local or network drive.
Please note, all files links must follow the https protocol in the form of https://clouddrive.com/uniquelinktofile.
To Fix: upload the file to an https server (such as AWS S3) or a cloud drive platform.
Alternatively, you can choose the OP.Sign recipe that allows to attach the actual file to the board, rather than the link.
General suggestion To Fix: check the url you pasted to the monday board. Try copying the link, opening a browser in incognito mode and pasting it to the address bar. The document should open.