OP.Sign for monday.com boards

Status and Error Messages

The integration between two advanced platforms is not trivial. There are a lot of things going on in the backend and many parameters to be considered.

Therefore, everything may not run smoothly when implementing the OP.Sign app for monday.com. 
Luckily, we have simple solutions for most of them...
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Below is a list of all Status and Error Messages.
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If your issue can't be found below - contact us contact@op.today

If you still have issues, please send us a note to contact@op.today with the words "Using OP.Sign with monday.com" in the title and describe the issue you encountered.

Status Messages

Pending

Message presented in the monday.com board: Processing…

This is an indication that the OP.Sign recipe just kicked off and is preparing the document for delivery to the recipient. If all goes well, the status will shortly change to InProgress



InProgress

Message presented in the monday.com board: Document sent for signature

This is an indication that the document has been sent for signature by OP.Sign. When the process completes the status will change to one of the following: Signed contract or AskToRevise



Signed Document

Message presented in the monday.com board: Signed Document This means the signature process completed successfully and the document is fully signed. A click on the Signed contract message leads to a copy of the signed document.



AskToRevise

Message presented in the monday.com board: Asked to Revise. Tap for information.
This is an indication that the document has not been signed. A click on the AskToRevise message leads to a web page containing the comments received from the signer. Click on the link to see what the signers are asking to revise in the document



Error Messages

InvalidExtension

InvalidExtension - the file type that you sent to OP.Sign is not supported. OP.Sign supports PDFs and Docx files at this point (with JPG and PNG coming soon)
To Fix: attach a PDF or Docx file



InvalidLink

OP.Sign could not process the file you linked in the monday.com board. This error typically occurs when the field in the monday.com board is either empty or does not contain a valid url to a file

To Fix: copy the url in the monday.com board and paste it into a browser in incognito mode. If it opens, OP.Sign should be able to open it as well



InvalidFile

OP.Sign could not process the file you attached to the monday.com board. This error typically occurs when the field in the monday.com board is either empty or does not contain a file
To Fix: check the file in the monday.com board. Verify it is PDF or Docx and c double click on it. If it opens, OP.Sign should be able to open it as well



SendToYourself

Message presented in the monday.com board: Issue detected, tap for information.
You'll get this message if you're trying to send a document for signature to the same email address that is used in OP.Sign. OP.Sign won't allow you to send a document to yourself.

To fix: send the file to a different email address.
OR
If for business purposes you need to send it to the email you specified, consider connecting the OP.Sign board to a different email address.This can be done by deleting the integration and creating a new one. The connection to the OP.Sign email is done at the setup stage.



InvalidEmailAddress

InvalidEmailAddress - You’ll get this error when the recipient email address you entered is invalid

To fix: change the recipient email address and try again



ImportError

This error typically occurs when:

  • The file is access controlled and email address used to register to OP.Sign does not have permission to view the file in its location

    To Fix: make sure you provide “read” or “view” permissions to the account you used to signup for OP.Sign via monday.com boards, or simply to anyone with the url.
  • The file is damaged and can’t be opened

    To Fix: replace the file with a file that you verified you can open and view
  • The link does not point to the file
    Cloud drives such as G drive, OneDrive, Dropbox and others use html wrappers that contain the cloud drive logo, some menu (typically save, print, share etc.) and the document itself in an iFrame. The url that appears in the address line on the browser is not linking to the document itself, but to that html wrapper.

    OP.Sign requires the url of the document (clean of wrappers and menus)

    To Fix: In your cloud drive menu, select Share (how to do this differs between the various platforms), make sure that the file is not restricted for viewing by the account you used to register to OP.Sign and select the menu option Copy link. Paste this link in the monday.com board.
  • The link points to a storage that we do not support
    OP.Sign will connect to G drive, DropBox and OneDrive and may or may not also successfully connect to other cloud drives. If you linked a document from a different cloud drive and got this error, it means we do not support it.
  • ​You linked a file from a local or network drive.
    Please note, all files links must follow the https protocol in the form of https://clouddrive.com/uniquelinktofile.

    To Fix: upload the file to an https server (such as AWS S3) or a cloud drive platform.

    Alternatively, you can choose the OP.Sign recipe that allows to attach the actual file to the board, rather than the link.
  • General suggestion To Fix: check the url you pasted to the monday board. Try copying the link, opening a browser in incognito mode and pasting it to the address bar. The document should open.



UnexpectedError

UnexpectedError - something went wrong, contact us and we'll try to solve it



Your Authentication Token Expired

You'll get this message if too much time passed since you began to create the integration between OP.Sign and monday.com and as a reuslt your session timed out.
In order to solve this, you should simply go back to the monday integration screen, select Send to Sign and begin the process again.



Integration Setup Cancelled

You'll get this message after you chose not to proceed with the integration between OP.Sign and monday.com and the integration setup is therefore cancelled.
If you do wish to create the integration to OP.Sign, you should simply go back to the monday integration screen, select Send to Sign and begin the process again.



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